Monica Dixon Perry, CVPM will speak at the Texas Veterinary Medical Association Conference & Expo in Irving, Texas on March 2 and 3, 2024. Her topics include:
Saturday, March 2, 2024
1:30 p.m. to 5:40 p.m.
Develop a Rockstar CSR/Receptionist Team
Learn how to enhance your CSR teams’ value, improve personal communication skills, maintain a positive work environment, dramatically increase your front office efficiency and better deal with troublesome clients.
Fast and Furious: The Nuts and Bolts of Practice Management
Learn how to be a dynamic practice manager identifying primary roles, hierarchy of management, creating an organizational chart, conducting team meetings and scheduling tips.
Top Tips for Personnel Management
Attention will be given to the top areas that all members of management should have a pulse on when overseeing personal management. This is a critical time in veterinary medicine and making sure you cross your T’s and dot your I’s is essential during such a competitive market.
Sunday, March 3, 2024
8 a.m. to 12:10 p.m.
Recruiting New Grads: Pay, Benefits and More
Recruiting associate DVMs has drastically changed in the last couple of years. It is more competitive than ever to recruit, hire and retain DVMs. This session will provide insight on what DVMs really desire and what is needed to stay competitive in your recruiting and retention efforts.
How To Manage Inventory Expenses
Various inventory control systems will be reviewed as well as basic concepts of inventory control, such as shelf life, re-order point and re-order quantity. Effectively control your inventory within your practice so that it doesn’t control you.
Conducting Awesome Performance Evaluations
Standardize your employee performance evaluation process to foster success for all involved. Discover how implementing a structure process will help motivate your healthcare team members and make your process effective and productive for all.
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